Newsletter | Vol 9 - December 2018

Help! I've Lost My Access!

If you have subscribed to any of our on-line databases and suddenly lose access, it doesn?t mean that we have turned you off. It also is rare that our server has malfunctioned because we have back-ups in place. The most likely scenario is that your IT department has changed your IP address and neglected to tell you about it.

For IP authenticated subscriptions, a change in IP address means that if your IP does not match the one(s) we have in our system for your company or school, access will be denied. This event happens more frequently than we'd like. Please make sure that your IT department advises users when changes in IP addresses are made so you don't lose access to what we provide.

What to do if you suddenly lose access? Go to our homepage where you log in (LOGIN). Choose the CONTACT link ( and fill out the form provided. You do not have to know what IP address you are coming from as our system will capture the IP address from which the form is sent. We will then be able to check our system to determine if the IP you are attempting to access from is one of those submitted. We will be able to contact you directly with what we find.

Also, please inform your system administrator of the problem so they can get in contact with us and verify the list of IPs allowed by your license agreement.

Alternatively, you can call us and we will ask you to fill out the form which allows us to capture your IP address. In either case, we want you to be able to access the data which is critical to your work!

--- Data drives results. ---